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My Account at Petite Sophisticate.
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How do I register? |
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A: |
Click
"Email Sign-Up,"
located at the top left of every page. Follow the easy instructions. You'll be invited to sign up for Petite Sophisticate collection updates, special promotions and sale information.
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Q: |
When I register, what am I agreeing to? |
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A: |
Nothing. Registration and mailing-list sign-up cost nothing and are free of obligation. You can change your information and preferences, and unsubscribe from our mailing lists, at any time.
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Q: |
Is my registered information secure? |
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Yes. Petitesophisticate.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.
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Q: |
Can I pay for my online order with a Discover, MasterCard or Visa gift card? |
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A: |
We cannot process gift cards issued by Discover, MasterCard and Visa. If you try to
place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact customer service to remove the authorization, please do not attempt to use a gift card issued by Discover, MasterCard or Visa.
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Q: |
Why do I need to sign in to petitesophisticate.com? |
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A: |
When you sign in, we're able to recognize you and grant you access to update your account. Signing in will also activate your personal settings for online shopping.
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Q: |
How can I sign up to receive email news from Petite Sophisticate? |
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A: |
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Enter your email address in the window at the top left on the homepage. Follow the easy instructions. You'll be invited to sign up for Petite Sophisticate collection updates, special promotions and sale information. |
If you're already registered, click
“My Account,”
located at the top in the navigation bar. On the
“My Account”
page, click
“Personal Profile.”
At the bottom of the next page, you'll be invited to change your preferences to receive Petite Sophisticate collection updates, special promotions and sale information.
You can choose whether you prefer to receive our email promotions in HTML or text format. |
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Q: |
Does Petite Sophisticate have a mail-order catalog? |
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A: |
Not currently. However, Petite Sophisticate does offer fashion mailings that highlight new collections and store promotions.
Sign up for our mailing list
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Q: |
Can I request that Petite Sophisticate mailings be sent to a friend? |
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A: |
Sorry, no. Our Privacy Policy prevents us from automatically adding anyone to our mailing list. Recipients must sign up themselves.
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Q: |
Does Petite Sophisticate share my personal information with third parties? |
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A: |
When appropriate, we do share your information with unrelated third parties for a variety of reasons. See our Privacy Policy for a full explanation.
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Q: |
I've signed up for email communications from Petite Sophisticate, but I'm not receiving your messages. How can I fix this? |
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A: |
Many email service providers, including AOL, Hotmail and Yahoo!, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block email messages you actually want to receive, such as those from Petite Sophisticate. Take these steps to fix this problem:
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Make sure you're registered at petitesophisticate.com and signed up to receive correspondence from us. Be sure we have your preferred email address. To check your contact information and mail preferences, sign in at petitesophisticate.com. Go to
"Personal Profile"
and make any necessary changes.
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Check your spam filter in your email program. To ensure delivery to your inbox (not to bulk or junk folders), add petite.sophisticate@petitesophisticate.com to your address book or trusted sender list. If we're on your list and you still aren't getting our emails, we recommend contacting your Internet service provider.
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Follow some specific recommendations based on the email provider you use:
AOL
MSN and Hotmail
Yahoo! and SBC
Earthlink
BellSouth
Cox
Netscape Mail
Comcast
AT&T
Cablevision
Optimum Online
USA.NET
.mac
Road Runner
Gmail
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Q: |
How can I access and change my registration information? |
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A: |
Click
“My Account”
in the navigation at the top of the homepage. Sign in and click
“Personal Profile.”
At the bottom of the next page, you'll have an opportunity to update your contact information.
You'll receive a confirmation email updating you on the changes made to your account.
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Q: |
When I access my account, I notice that some of my information appears different from the way I entered it. Why?
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A: |
It is easier for our database to store information when it is in a consistent format. Our system automatically removes extra characters such as apostrophes or dashes when necessary.
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Q: |
How can I unsubscribe from your email list, postal mail and/or third-party postal mail?
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A: |
Unsubscribe just from the Petite Sophisticate email list.
To unsubscribe from any of our three lists (email, postal mail or third-party postal mail), follow these simple steps:
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Sign in at petitesophisticate.com.
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On the
"My Account"
page, click
"Personal Profile."
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At the bottom of the page, change your preferences for receiving email, postal mail and third-party offers.
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Then click the
"Update Account"
button at the bottom of the page to be sure your preferences are saved. It may take up to 48 hours for us to process your request. Additionally, it may take up to six weeks before you stop receiving postal mailings. Please note: This will prevent disclosure to future unaffiliated third parties only. We cannot remove your name from third-party mailing lists on which it already appears. To remove your name from third-party mailing lists you are currently receiving mailings from, you must contact those companies directly.
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Q: |
What are cookies? |
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A: |
A cookie is a small data file that a website stores on your computer's hard drive after you've visited it. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are.
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Q: |
Why should my Petite Sophisticate cookies be enabled? |
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A: |
Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.
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Q: |
How can I enable cookies on my computer? |
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A: |
Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.
PC Internet Explorer 6.x-7.x
PC Netscape 7.x
PC Netscape 8.x
PC Firefox 1.x
PC Firefox 2.x
Mac Safari
Mac Firefox
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Q: |
I'm having trouble viewing pictures on the site. What can I do to fix this? |
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A: |
If you're having trouble viewing or using our site, you may need to download and install an updated version of your Internet browser. An older version may be affecting your computer's ability to display pages correctly.
To get the most out of your visits to our site, please make sure you're using the latest version of your browser. For best results, we recommend:
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Internet Explorer 6 or higher
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Netscape 7 or higher
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Firefox 1.5 or higher
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And for optimal navigation on our site, we recommend a screen setting of 800 x 600 or greater.
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Q: |
Whom do I contact if I have a question?
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A: |
Contact a Petite Sophisticate Customer Service Representative.
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Q: |
How can I find a store near me?
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A: |
Find a Petite Sophisticate store near you, along with a map and driving directions. Please note: Clothing selection will vary when shopping at petitesophisticate.com, Petite Sophisticate and Petite Sophisticate Outlet.
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Q: |
How do I determine the length or inseam of a garment?
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A: |
To help you determine if a garment will fit your body, we provide the length or inseam on each product page.
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To determine the length of tops, we measure from the center of the back neckline or seam (if there's a collar) down the back to the hem.
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To determine the length of skirts, we measure from the waist to the hem.
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To determine the inseam of pants or jeans, we measure from the center of the crotch down the inside seam to the hem.
All measurements are approximate. Since our measurements are taken on a size 8 fit model, they will vary slightly on other sizes.
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Q: |
What sizes does Petite Sophisticate offer?
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A: |
Petite Sophisticate clothing is designed for women 5'4
"
and under, who wear sizes 0P–14P or XS–L. Most pants on our website are available in Short (0PS–14PS) and Average (0P–14P). For complete fit information, size charts and tips on how to measure your body,
see our Fit Guide.
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Q: |
What is a Petite Sophisticate E-Gift Card?
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A: |
The Petite Sophisticate E-Gift Card works just like a Gift Card but it is sent electronically to an email address. You specify the recipient's email address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to a Petite Sophisticate store for redemption.
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Q: |
Do you sell Petite Sophisticate Gift Cards/E-Gift Cards online?
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A: |
Yes. They are available in any denomination to $999.00 Purchase a Petite Sophisticate Gift Card/E-Gift Card.
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Q: |
How do I check the balance of my Gift Card/E-Gift Card?
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A: |
Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.
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Q: |
Can I replace a lost or stolen Gift Card/E-Gift Card?
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A: |
Petite Sophisticate cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.
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Q: |
Do Gift Cards/E-Gift Cards have an expiration date?
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A: |
If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used.
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Q: |
Can I use a coupon to purchase a Petite Sophisticate Gift Card/E-Gift Card?
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A: |
No. Promotional discounts cannot be used toward the purchase of a Petite Sophisticate Gift Card/E-Gift Card.
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Q: |
Can I reload my Gift Card/E-Gift Card online or in a Petite Sophisticate store?
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A: |
Petitesophisticate.com and Petite Sophisticate stores and Outlets are not able to reload Gift Cards/E-Gift Cards at this time.
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Q: |
Can I pay my Petite Sophisticate Credit Card balance with my Petite Sophisticate Gift Card/E-Gift Card?
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A: |
No. Gift Cards/E-Gift Cards cannot be used as payment toward a Petite Sophisticate Credit Card balance.
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Q: |
How do I know if my E-Gift Card order has been accepted and sent to the recipient?
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A: |
You will receive an email from petitesophisticate.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.
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Q: |
How long does it take for petitesophisticate.com to process and send an E-Gift Card?
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A: |
E-Gift Cards are processed and emailed to the recipient within the hour of credit approval, barring any technical difficulties.
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Q: |
What happens after I purchase an E-Gift Card?
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A: |
You will receive an order confirmation email as well as a shipping confirmation email once the E-Gift Card has been sent to the recipient's email address. The recipient gets an email confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an email once the recipient has picked up the E-Gift Card.
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Q: |
What if my recipient never got the E-Gift Card or the email was deleted?
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A: |
For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status then follow the instructions for resending.
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Q: |
What if my recipient got the E-Gift Card but cannot open or print it?
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A: |
If the E-Gift Card cannot be opened or printed, please send us an email.
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Q: |
What if my E-Gift Card was delivered to the wrong email address?
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A: |
It is the responsibility of the purchaser to provide the correct email address of the recipient. Petitesophisticate.com is not responsible for E-Gift Cards sent to a valid but unintended email address. To ensure successful delivery, we recommend you verify the recipient's email address prior to placing your order..
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Q: |
Can I purchase an E-Gift Card for someone outside the United States?
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A: |
Yes. However, petitesophisticate.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.
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Q: |
How do I use my Gift Card/E-Gift Card as payment?
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A: |
To redeem your Gift Card/E-Gift Card online, shop at petitesophisticate.com and then proceed to checkout. At the checkout page, select
"
Gift Card
"
as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.
To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.
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Q: |
What happens if my Gift Card's/E-Gift Card's value is not enough to cover the cost of my purchase?
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A: |
If your order's total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)
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Q: |
What happens if my order is less than the value of my Gift Card/E-Gift Card?
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A: |
If your order is less than the value of your Gift Card/E-Gift Card, the balance will remain on your Gift Card/E-Gift Card for future purchases.
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Q: |
What happens if my Gift Card's/E-Gift Card's value is not enough to cover the cost of my purchase?
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A: |
If your order's total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)
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Q: |
Should I dispose of my Gift Card/E-Gift Card once I've spent its entire value?
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No. Please do not dispose of your Gift Card/E-Gift Card until you've received your order and you are satisfied with it.
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Q: |
What happens if I'm returning merchandise purchased with a Petite Sophisticate, Petite Sophisticate Outlet, Fashion Bug, Lane Bryant, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card?
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A: |
If you're returning merchandise purchased with a Petite Sophisticate, Petite Sophisticate Outlet, Lane Bryant, Fashion Bug, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card to petitesophisticate.com, the amount of the merchandise and tax will be refunded and a new Petite Sophisticate E-Gift Card will be issued in this amount. Your new E-Gift Card will be sent to the email address you used to place your order.
If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. Also, shipping costs cannot be refunded.
If you're returning merchandise purchased with a Petite Sophisticate, Petite Sophisticate Outlet, Fashion Bug, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card to a Petite Sophisticate store, you will be issued a new Petite Sophisticate E-Gift Card. If you’re returning merchandise that is over one year old, you will receive an e-merchandise return credit.
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Q: |
Can I apply for a Petite Sophisticate Credit Card online?
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A: |
Yes. Get credit card details and an online application.
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Q: |
Can I view my Petite Sophisticate Credit Card account information online?
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A: |
Yes. Get details.
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Q: |
Can my online order be gift wrapped?
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A: |
We do not offer gift-wrap service at this time.
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Online Payment |
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Q: |
Are the prices on your website the same as in the stores?
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A: |
Our online prices may differ from the prices offered in our retail stores.
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Q: |
Does petitesophisticate.com offer price adjustments?
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A: |
Yes. If regular-price merchandise goes on sale within two weeks of your original purchase date, we will give you the price difference. No price adjustments will be made on purchases of already reduced merchandise that have received additional markdowns. Email us for assistance with your price adjustment.
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Q: |
Are employee discounts valid online?
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A: |
We are not able to process employee discounts at this time.
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Q: |
Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
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A: |
No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.
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Q: |
Can I use my Real Fit Rewards online?
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A: |
Yes, Real Fit Rewards are valid online. To receive your discount, type in the promotion code from your Real Fit Reward at checkout.
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Q: |
If I use a Real Fit Reward on my order, can I use a promotion code on the same order?
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A: |
No. You can use either a Real Fit Reward or a promotion code on your order, but not more than one offer at a time.
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Q: |
Which types of payment do you accept?
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A: |
We currently accept Petite Sophisticate Credit Cards, Visa, MasterCard, Discover and American Express credit cards. We also accept Fashion Bug, Lane Bryant and Catherines Gift Cards, in addition to Petite Sophisticate Gift Cards. Sorry, checks are not currently accepted at our online store.
Please note: We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact Customer Service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.
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Q: |
Can I pay for my purchase online using a debit or check card?
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A: |
Yes. However, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT click
"Submit Order"
(Step 2 of checkout) more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.
If you encounter technical difficulty while placing your order, please send us an email immediately.
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Q: |
Can I pay for my online order by check?
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A: |
Sorry, at this time we are unable to accept payment by check.
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Q: |
When will I be charged for my order?
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A: |
You will be charged once your items have shipped. Please note your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment.
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Q: |
What sales tax will I be charged for my online purchase?
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A: |
If Petite Sophisticate or one of our affiliated brands operates a store in your state, the law requires us to collect sales tax from you. We determine a customer's state based on shipping ZIP code. When you review your order total during checkout, you'll see the amount of sales tax that will be charged to your credit card. This amount reflects the applicable state and local taxes.
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Q: |
How much do you charge for shipping?
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A: |
See our rates below.
| Standard(4-8 business days) |
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$0 - $50.00
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$5.95
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$50.01 - $100.00
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$7.95
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$100.01 - $125.00
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$9.95
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$125.01 - $150.00
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$11.95
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$150.01 - $200.00
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$13.95
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$200.01 - $250.00
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$14.95
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$250.01 - $300.00
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$15.95
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$300.01 +
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$16.95
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Shipping Upgrade
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Additional Charge
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Priority (2–4 business days)
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$5.00
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2nd Day (2nd business day by 12 P.M.,no weekends)
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$10.00
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Overnight (next business day by 12 P.M., no weekends)
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$15.00
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FREE USPS First-Class Mail®
for customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.
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Q: |
Where do you ship to?
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A: |
We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date.
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Q: |
What are my shipping options?
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A: |
You can choose from standard (4–8 business days), express (2–4 business days), priority (2nd business day, no weekends) and overnight (next business day by 12 P.M., no weekends). Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these locations.
Free shipping is available to customers who order Gift Cards (USPS First-Class Mail®). All other online purchases are excluded from this offer. Please note, if you make a purchase and pay for it with a Gift Card, you are not entitled to free shipping.
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Q: |
When will I be charged for my order?
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A: |
You will be charged when your order ships. If your items are shipped separately, you will not be charged for those items until they ship.
Your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment. Your total shipping charge is the same whether your order is shipped separately or not. Shipping charges on multiple shipments are prorated based on each shipment's total.
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Q: |
Can you ship outside the United States?
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A: |
: We currently offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these locations.
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Q: |
Can I track my order online?
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A: |
Yes. Sign in to petitesophisticate.com and click "My Account." From there click "Order Status," then "Order Detail." Please note: Order tracking is not available for Gift Card orders shipped via USPS First-Class Mail.
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Q: |
I should have received my package by now. What should I do?
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A: |
If your package was shipped standard or express, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
If your package was shipped priority 2nd day or overnight, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.
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Returns of Purchases Made at petitesophisticate.com |
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Q: |
How can I return my online purchase?
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A: |
Purchases made online can be returned to any Petite Sophisticate or mailed to petitesophisticate.com.
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Q: |
How do I return/exchange an item if I've lost my invoice/packing slip?
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A: |
If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
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Q: |
How can I return a purchase made at a Petite Sophisticate store?
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A: |
With an original receipt, and within 90 days of the original date of purchase, Petite Sophisticate will provide an exchange or full refund in the original form of payment.
Without an original receipt, Petite Sophisticate will provide an exchange or merchandise credit for the lowest selling price.
A valid driver's license, military ID or permanent state-issued ID is required for all returns.
Please note: Items purchased at a Petite Sophisticate store may not be returned to petitesophisticate.com.
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Complete the return slip on your packing slip by indicating the return reason and quantity returned.
Use the Return Label from your packing slip to mail your merchandise return.
Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip.
Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
You will receive an email notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
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Q: |
How do I exchange items via return shipment?
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A: |
Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at petitesophisticate.com. Please note: You will be charged for shipping and handling on your new order.
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Q: |
How do I return or exchange items at a store?
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Take the unwashed, unworn merchandise, the packing slip, and the credit card you used to place the order to any Petite Sophisticate or Petite Sophisticate Outlet.
If you return your items within 90 days of their ship date, Petite Sophisticate will provide an exchange or full refund in the original form of payment.
If you return your items more than 90 days after their ship date, Petite Sophisticate will provide an exchange or merchandise credit for the lowest selling price.
Without an original receipt, Petite Sophisticate will provide an exchange or merchandise credit for the lowest selling price.
A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment.
Merchandise purchased from petitesophisticate.com may be returned to any Petite Sophisticate or Petite Sophisticate Outlet store, but not to Fashion Bug, Lane Bryant or Catherines stores.
If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.
Please note:
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Shipping and handling charges are nonrefundable.
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If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.
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If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.
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If you have additional questions,
send us an email.
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Who owns Petite Sophisticate?
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Petite Sophisticate is a division of Charming Shoppes, Inc., a company with a long history of providing quality fashions for women.
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Are Petite Sophisticate stores franchises?
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No, all Petite Sophisticate stores are owned and operated by our parent company, Charming Shoppes, Inc.
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