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Privacy Policy Q&A
What is your Internet Privacy Policy?
What information do you collect when I visit your websites?
What is your email policy?
How do you use my information?
What if my information changes?
How do I opt out of sharing of my information?
What is your position on children’s privacy?
What is your security policy?
How can I verify the security of your websites?
What are cookies, and do you use them?
Will your privacy and security policies ever change?
How can I contact you with my suggestions or questions?
This website is operated by Charming Shoppes Interactive, Inc. on behalf of Petite Sophisticate, both affiliates of Charming Shoppes, Inc.
Charming Shoppes, Inc. and its affiliates are committed to respecting your privacy and recognize the need for appropriate protection and management of the personally identifiable and personal information you share with us.
This Privacy Policy tells you what personally identifiable information and personal information we may collect from our customers and investors, how we may share this information, and how you can limit our sharing of your information. "Personally identifiable information" and "personal information" mean any information by which you can be identified, such as your name, address and telephone number.
Charming Shoppes, Inc. is a member of the Direct Marketing Association. As a part of our commitment to your privacy, we support and adhere to the guidelines and practices adopted by the
Direct Marketing Association Privacy Promise to American consumers.
Accordingly, we have agreed to (1) provide customers with notice of their ability to opt out of information exchanges with other marketers; (2) honor customer requests not to have their information transferred to others for marketing purposes; and (3) accept and honor customer requests not to receive solicitations from any of our brands.
Our websites may contain links to other websites that are not under our control. Those websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. Those websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.
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Generally, our customers and investors can visit our websites without providing or revealing any personal or personally identifiable information. We receive and store certain types of information whenever visitors interact with our websites. We may track the Internet domain address from which our visitors visit our websites and analyze this data for trends and statistics. Unless a visitor to our websites voluntarily provides personal information to us, each individual customer remains anonymous.
We receive and may store certain personal information that our visitors enter when visiting our websites or provide to us in other ways. For instance, we collect the information you provide to us when you place an order, register with us, send an email or call us, enter a sweepstakes or contest, subscribe to a service, enroll in a club, request to receive a catalog, or participate in a promotion. This information may include your name, shipping/billing address, telephone number, email address, credit card information, product purchases, birth date, gender, occupation, personal interests, and other similar personal or preference data that you provide to us. It may also include information you submit about other people such as the name and address of a gift recipient. Whether or not you provide such information to us is completely your own choice.
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We will not sell, rent, or trade your email address to any unaffiliated third party. We believe that your email address is personal and should be kept that way. We use your email address to provide better customer service, and to be able to inform you of the Internet offers and promotions from the Charming Shoppes, Inc. family of businesses.
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We use the personal and/or personally identifiable information you provide for our internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products (including products of our affiliates), services and offers, and providing you with information from and about our stores, catalogs and websites.
From time to time, we may also work with other organizations whom we believe are trustworthy and offer products or services that may be of interest to you. In such instances, we might share limited information (such as your name and postal address) that we have collected from you, including personally identifiable information, so that such organizations may contact you with offers that may interest you. Be assured, however, that we will not share your information with these organizations if you have requested that we refrain from doing so.
On our websites, we may provide links to other websites that are not part of the Charming Shoppes family. While we select these associations carefully, we are not responsible for the security and privacy policies or practices of the websites accessed through these links. You should refer to these websites for their respective privacy and security policies. You access such linked websites at your own risk.
To serve you better, we may combine the information you give us online, through our catalogs, and from our retail locations; publicly available information; and information we receive from others. We use that combined information to enhance and personalize your experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Also, we may contract with third-party service providers to provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services. We provide the information needed for these service providers to perform these services. The information we provide may include some of our customers
’
personal and personally identifiable information. However, these service providers are not authorized to use any of the information we share with them for any purposes other than to provide services to us.
We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. In these instances, the information is not provided to these agencies or organizations for marketing or any other unrelated purposes.
Additionally, we may share your email address, name, telephone number, and postal address within the Charming Shoppes family of businesses. Also, when you purchase from us through our catalogs or websites we may need to contact you via phone, email, or mail to address issues specific to your order, even if you have opted to not receive communications from us.
Finally, if some or all of the business assets of any Charming Shoppes company are sold or transferred, we generally would transfer the corresponding information regarding our customers and visitors to the purchaser. We also may retain a copy of that information.
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You may update your registered personal information at any time. This includes your name, password, email, and postal address. You may also manage your mailing preferences and email formats.
Update your information or change your mailing preferences.
If at any time you would like us to update your personal information or remove you from our email or postal mailing lists, or if you need assistance with the modification of your information, write to us at Charming Shoppes, Inc., Legal Department, 450 Winks Lane, Bensalem, PA 19020 USA.
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You may opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter.
If at any time you need assistance with opting out of the sharing of information with unrelated third parties, write to us at Charming Shoppes, Inc., Legal Department, 450 Winks Lane, Bensalem, PA 19020 USA.
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Our websites are general-audience websites and are not directed to anyone under the age of thirteen (
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Children
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) (with the exception of our affiliated website fashionbuggirls.com, which does not solicit information from visitors). We do not seek to solicit information from Children. If Children submit information to us and we know that the individuals submitting the information are indeed Children, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. We urge parents and guardians to participate in their Children
’
s online activities and use parental control or web filtering technology to supervise Children
’
s access to the Internet.
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Because we all benefit from secure online shopping, we have taken steps to build and manage a system that you can use with confidence. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. The personal information you provide to us is preserved behind a firewall, instead of being directly connected to the Internet. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the personal information you have provided to us.
We urge you to keep your password for our websites in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to any of our websites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
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We use industry-standard efforts such as firewalls, data-encryption methods and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to reasonably safeguard and secure the information we collect online. If sensitive data is collected through this website, we will encrypt your personal information before it travels over the Internet using industry standards for secure online transactions.
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Our websites use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer
’
s hard drive. Generally, we use cookies to remind us who you are; tailor our products and services to suit your personal interests; estimate the number of visitors to our websites; track visits to and sales at the stores referenced on our websites; process your order; track your status in our promotions, contests, and sweepstakes; and/or analyze our customers
’
visiting patterns. You can generally set your browser to refuse to accept cookies, or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. We do not use cookies to store any of your personal or financial information on your computer.
In addition, we use third-party companies to help us gather data to assist us in improving your shopping experience and the quality of our website. Some of these companies may use cookies on our behalf to conduct this analysis.
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From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the
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Last Updated
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date at the beginning of this Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our websites and will replace any prior policies that are inconsistent. We may change or add to this Policy, so we encourage you to review it periodically.
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To help us improve our privacy and security policies and practices, please send your questions and feedback to Charming Shoppes, Inc., Legal Department, 450 Winks Lane, Bensalem, PA 19020 USA.
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